Terms & Conditions

Kinder Change is a celebration platform that allows users to:

• create celebration events for themselves or for someone else
• receive private financial contributions
• share celebration messages
• optionally spotlight charitable causes
• optionally allocate part of an event total to spotlight charities when withdrawing
• request withdrawal of collected funds through Stripe

Kinder Change is designed to provide a gentler, lower-pressure alternative to traditional gifting.

Kinder Change is not a bank, financial institution or registered charity.

Spotlight charities may be featured for awareness on the platform. When an optional charity allocation is chosen at withdrawal, that amount is released through Stripe to the charity's connected account.

The Kinder Change platform is operated by Kinder Change Ltd (company number 15591026), registered in England and Wales.

Registered office: 128 City Road, London, EC1V 2NX.

For questions about these Terms, contact us at:

hello@kinderchange.com

You must be at least 18 years old to:

• create an account
• create or manage events
• receive withdrawals
• set up payouts through Stripe

By using Kinder Change, you confirm that:

• you are aged 18 or over
• the information you provide is accurate
• you have the authority to create or manage any event you publish
• where you create a celebration for someone else, you reasonably believe they would be happy to receive it

Kinder Change accounts and withdrawals are managed by adults aged 18+.

You may create a celebration for yourself, or for another person.

When a celebration is created for someone else:

• the organiser initially controls the celebration
• the intended recipient is invited to create or sign into a Kinder Change account
• once accepted, the recipient gains access to their Celebration Journal for that celebration
• where recipient payouts are enabled, the recipient becomes responsible for connecting their bank account and withdrawing funds

The organiser remains responsible for managing the celebration and its content throughout its lifetime. If the intended recipient accepts their invitation, they gain access to their Celebration Journal and any recipient features available to them, but they do not become the organiser of the celebration.

Surprise celebrations are permitted. You may prepare a celebration before inviting the recipient, and they will only learn about it when you choose to send the invitation.

You should only create a celebration for someone else if you reasonably believe they would be happy to receive it.

The organiser is responsible for ensuring any information, messages or images they upload comply with these Terms.

Users are responsible for:

• maintaining the confidentiality of their login details
• all activity carried out under their account
• keeping their account information up to date

Kinder Change reserves the right to suspend or terminate accounts where:

• these Terms are breached
• fraudulent or abusive activity is suspected
• platform misuse occurs
• content is inappropriate, unlawful or harmful

Because contributions are voluntary and processed immediately, refunds are not guaranteed.

If a contributor believes a payment was made in error, they should contact:

hello@kinderchange.com

Refund requests will be reviewed on a case-by-case basis.

Stripe's payment and dispute procedures may also apply.

Kinder Change may allow users to nominate charitable causes for optional spotlight features.

Submitting a charity nomination does not guarantee that a charity will be featured.

Where users explicitly consent, selected nomination quotes, first names and broad locations may be displayed publicly.

Kinder Change does not guarantee:

• the accuracy of third-party charity information
• ongoing availability of featured charities
• endorsement of any organisation beyond the spotlight feature itself

Kinder Change does not act as a registered charity or charitable trustee.

Users must not:

• use Kinder Change for unlawful purposes
• upload abusive, hateful or harmful content
• impersonate another person
• attempt to access unauthorised data or accounts
• interfere with platform security
• use the platform for spam or fraudulent activity
• upload malicious code or automated abuse tools

Kinder Change may remove content or suspend access where necessary to protect users or the platform.

Users retain ownership of the content they submit to Kinder Change.

By posting content, users grant Kinder Change a limited licence to:

• display
• host
• store
• process
• moderate

that content for the purpose of operating the platform.

Users remain responsible for ensuring they have the right to share any uploaded images, messages or content. Organisers remain responsible for the information, messages and images they upload to a celebration.

Kinder Change branding, platform design, logos, text and original content are protected by intellectual property laws.

Users may not copy, reproduce or commercially exploit Kinder Change materials without permission.

We aim to keep Kinder Change available and functioning smoothly, but we cannot guarantee uninterrupted access.

Kinder Change may occasionally experience:

• maintenance periods
• technical interruptions
• third-party outages
• payment provider issues

We reserve the right to modify, pause or discontinue features where necessary.

To the fullest extent permitted by law, Kinder Change shall not be liable for:

• indirect or consequential losses
• emotional distress arising from user interactions
• disputes between users
• failed or delayed payments caused by third parties
• loss of data beyond reasonable control
• unauthorised access resulting from user negligence

Nothing in these Terms excludes liability where exclusion would be unlawful.

Use of Kinder Change is also governed by our Privacy Policy.

Please review the Privacy Policy carefully to understand how personal information is handled.

We may update these Terms from time to time.

Where significant changes are made, we may notify users through the platform or by email.

Continued use of Kinder Change after changes take effect constitutes acceptance of the updated Terms.

These Terms are governed by the laws of England and Wales.

Any disputes arising in connection with Kinder Change shall be subject to the jurisdiction of the courts of England and Wales.

For support, questions or concerns relating to these Terms, please contact:

We aim to respond thoughtfully and as promptly as possible.